Together with the shock please include the form below that includes your information:
SERVICE REQUEST FORM
77 Pension Rd, Suite 17
Manalapan, NJ 07726
A rebuild service is recommended between 20 to 30,000 miles depending upon use (Touring, Race, Off Road etc) for all quality shocks. (The typical OEM shock will be worn out and need replacement before 20,000 miles.)
We pride ourselves on the attention we give to rebuild service. Most rebuilds are completed and posted for return shipping in less then 5 business days of receipt by us. In the rare event we cannot meet this deadline you will be informed by email or phone call about the specifics of the delay.
The rebuild service is priced between $ 105.00 and $ 450.00 depending on the model of shock (Hyperpro, Wilbers, OEM Brand, ESA shocks, Mono or Twin shocks). The service includes cleaning of the shock (extremely dirty shocks, encrusted with mud etc. do require an additional $ 20.00 cleaning charge), disassembling and inspection, new seals (parts are charged extra in some cases), fresh oil and recharging with nitrogen gas. If we find any damaged parts due to material defects and/or workmanship, the part will be replaced at no cost during the warranty period for shocks sold by EPM or our authorized dealers. For Hyperpro and Wilbers shocks purchased elsewhere the cost of parts is the responsibility of the customer. We can service so called – non rebuildable – OEM shocks and make them serviceable for the future.
We can rebuild ALL BMW ESA shocks – even though your dealer says they are not rebuildable. We can also shorten OEM ESA shocks for a lower ride height and we can supply new springs (Hyperpro progressive springs) for the OEM ESA shocks.
New ESA shocks are available from us, either Hyperpro ESA Hybrid or Wilbers WESA shocks. If the servo drives of your ESA shock is not functioning any more, we have replacement drives for it at $ 355.00/piece including installation when your ESA shocks are here for a service. We have a test set-up for the servo drives and test every drive when the shocks are sent in for servicing or for the transfer of the ESA components to a new Hyperpro ESA Hybrid shock or Wilbers WESA shock.
Shipping charges are the responsibility of the customer.
NOTE: Shocks should be delivered to us for service in a “decent” clean condition. Shocks delivered to us as seen in the photo will automatically add $ 20.00 to the bill for cleaning.